Lufthansa Cancellation Policy (2025): A Complete Guide
Whether your travel plans have changed or an emergency has come up, understanding the Lufthansa cancellation policy can help you avoid unnecessary stress and costs. This article outlines Lufthansa's current rules for canceling flights, refund eligibility, fees, and how to manage cancellations effectively.
Overview of Lufthansa's Cancellation Policy
Lufthansa, Germany’s flagship airline, offers flexible cancellation options depending on the type of ticket you purchased. Your refund eligibility and any cancellation fees will depend on:
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The fare type (Economy Light, Economy Flex, Business, etc.)
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When you cancel (how close to departure)
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Whether your ticket is refundable or non-refundable
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Any special conditions or offers at the time of booking
24-Hour Risk-Free Cancellation
Lufthansa allows free cancellation within 24 hours of booking for all flights departing at least 7 days later. This applies to all fare types, including non-refundable tickets. If you cancel within this window, you receive a full refund, with no questions asked.
Refundable vs. Non-Refundable Tickets
Refundable Tickets
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Typically available in higher fare classes like Economy Flex, Premium Economy Flex, Business, and First Class.
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You can cancel your booking at any time before departure.
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You’ll receive a full or partial refund depending on the fare rules.
Non-Refundable Tickets
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Often found in Economy Light and Basic Economy fare types.
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You may not receive a refund if you cancel.
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However, you might be eligible for a tax refund (such as airport taxes or surcharges).
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In some cases, Lufthansa may allow you to change your flight for a fee or apply the fare toward future travel.
How to Cancel a Lufthansa Flight
You can cancel your flight through one of the following methods:
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Online at Lufthansa’s official website
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Using the Lufthansa mobile app
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By contacting Lufthansa customer service
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Through the travel agency you booked with (if applicable)
To cancel online, visit the "My Bookings" section, log in with your booking code and last name, and follow the cancellation prompts.
Cancellation Fees
Cancellation fees vary based on your fare class and destination. Here's a general idea:
| Fare Type | Refund | Cancellation Fee |
|---|---|---|
| Economy Light | No | €50–€200 or more |
| Economy Flex | Yes (full refund) | Often Free |
| Premium Economy | Partial or Full | Depends on fare rules |
| Business Class | Full Refund | Often Free or Minimal Fee |
| First Class | Full Refund | Usually Free |
Note: Fees are subject to change based on promotions, booking channels, and individual circumstances.
Flight Cancellations by Lufthansa
If Lufthansa cancels your flight due to operational issues, weather, strikes, or other reasons, you are entitled to one of the following:
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A full refund
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A free rebooking to a new flight
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Compensation under EU Regulation 261/2004 (in some cases), which may include:
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Up to €600 in cash
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Meals, accommodation, and transportation during disruptions
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Medical or Emergency Cancellations
If you need to cancel due to illness, death of a close relative, or other emergencies, Lufthansa may make exceptions to refund or change fees—especially with proper documentation. It's best to contact customer service directly in such cases.
Travel Insurance and Refunds
If you purchased travel insurance through Lufthansa or a third-party provider, check your policy. You may be able to file a claim for non-refundable tickets if you cancel for a covered reason.
Tips to Avoid Cancellation Fees
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Book flexible fares if your travel plans are uncertain.
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Consider purchasing trip protection or insurance.
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Cancel within the 24-hour risk-free window.
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If unable to travel, ask Lufthansa if you can change your flight instead of canceling.
Final Thoughts
Lufthansa’s cancellation policy is fairly transparent, but your options depend heavily on the fare class and timing. Always read the fare conditions at the time of booking, and if in doubt, reach out to Lufthansa support for help. Staying informed can save you money—and a lot of frustration.
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